When it comes to refunds for Hostinger Horizons, users are eligible to request it only via live chat support, as the option to request it directly from your Subscription's page inside hPanel is disabled.
Have in mind that Kodee, our chatbot, is unable to issue refunds from his side, and only our support specialists would have the ability to proceed with the refund.
To contact our live support, you can follow the steps in this article.
When it comes our refund policy and special terms regarding it, it states:
"Refundable only if the refund is initiated within 30 days from the date of the transaction of that specific Horizons plan. Hostinger reserves the right to refuse a refund in cases of abuse or if the service was not used for its intended purpose."
Example situations that are considered as abuse cases:
You used more than half the messages of your plan and have a functioning web app that is deployed
You used more than half the messages of your plan, have a functioning web app and requested Horizons to provide you the created web app code
Users requesting a Horizons plan refund as a second refund request (first refund request was already issued, bought another plan and requests refund for a second time)
For more details regarding our Refund Policy, please refer here.