When it comes to refunds for Hostinger Horizons, users are eligible to request them through hPanel and via live chat support, as the option to request them directly from your Subscription's page inside hPanel is disabled.
Have in mind that Kodee, our chatbot, is unable to issue refunds from his side, so it could be done directly on the hPanel and by our support specialists.
To contact our live support, you can follow the steps in this article.
To directly request a refund from hPanel:
The refund could be initiated only once per customer.
The refund has a usage abuse limit of 30 messages
The payment done cannot be older than 30 days as per our Terms of Service.
Horizons refunds automatically cancel the related free trial Hosting subscription included with the Horizons plan.
If the user used above 30 message credits, the refund would be unavailable.
As per other reasons in which the refund could be denied by our specialists, it would be regarding specific cases. When it comes to our refund policy and special terms regarding it, it states:
"Refundable only if the refund is initiated within 30 days from the date of the transaction of that specific Horizons plan. Hostinger reserves the right to refuse a refund in cases of abuse or if the service was not used for its intended purpose."
Example situations that are considered as abuse cases:
You used more than half the messages of your plan, and have a functioning web app that is deployed
You used more than half of the messages of your plan, have a functioning web app, and requested Horizons to provide you with the created web app code
Users requesting a Horizons plan refund as a second refund request (first refund request was already issued, bought another plan, and requests a refund for a second time)
Regarding the results generated by AI while using Horizons, please have in mind the following statement inside our policy:
"You acknowledge and agree that the Service is an AI-powered tool that operates based on probabilistic models and may not always produce accurate, complete, reliable, or error-free outputs. Due to the inherent limitations of AI technology, the generated content may contain inaccuracies, omissions, or unintended consequences. You are solely responsible for independently reviewing, verifying, and assessing the suitability of any AI-generated content before relying on or using it for any purpose."
For more details regarding our Refund Policy, please refer here.