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Support Ticket Status Explained

Understanding the status of support tickets

Updated over a week ago

If you contact our Customer Success team, and it turns out that your case needs more time to be resolved, we'll convert your request into a ticket.

There are three main statuses for a ticket:

  1. Submitted – we've received your request, and it's about to be forwarded to the dedicated team/specialist.

  2. In progress – we're currently working on your request.

  3. Resolved – the problem is solved.

The example of a support ticket

You will also receive an email notification when your ticket will be resolved.

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