If you contact our Customer Success team, and it turns out that your case needs more time to be resolved, we'll convert your request into a ticket.
There are three main statuses for a ticket:
Submitted – we've received your request, and it's about to be forwarded to the dedicated team/specialist.
In progress – we're currently working on your request.
Resolved – the problem is solved.
You will also receive an email notification when your ticket will be resolved.