If you have a question or need assistance with anything related to our services, we’re here to help. You can reach out through the options listed below.
From hPanel
If you have a Hostinger account, start by logging in and clicking on the Help icon located in the top right corner:
If you have lost access to the email address you used to log in to Hostinger, follow this guide: How to recover your Hostinger account.
Once you're in the Help Center, you'll find access to our tutorials and a search bar to explore our knowledge base for answers to common issues.
To better identify the situation and open a live chat, follow these steps:
1. Choose the topic related to your query:
Expand the section below for some examples:
Topics
Topics
Website – Issues like website errors or not loading.
Domain – Assistance with domains purchased at Hostinger.
Email – Issues sending, receiving, or managing your Hostinger email accounts.
VPS – VPS management and operating system errors, among others.
Account management – Questions about your hosting plans or managing your Hostinger account profile.
Billing – Inquiries about payments, invoices, refunds, and similar topics.
If you haven't made a purchase yet, select new services. If unsure or have multiple queries, choose the topic that best fits your main question.
2. Select the related subscription – the options will vary according to your topic. For account management and new services, this step is skipped.
3. Click on Start a live chat:
A pop-up window will appear where you can send us a message:
Kodee, our AI-powered assistant, can handle a wide range of issues. Provide a brief description of the situation, including any error messages, and Kodee will find the best solution for you.
If further assistance is needed, our dedicated Customer Success Specialists will seamlessly take over to ensure you get the support you need 💡
Without a Hostinger account
If you don't have a Hostinger account yet, visit our Contact page for more options. Alternatively, feel free to message us at support@hostinger.com.
We’re always ready to assist and look forward to hearing from you!