It is possible to encounter some errors while writing the message prompts. In such cases, follow the steps below, depending on the specific error faced.
Summary:
Main Troubleshooting Steps for Hostinger Horizons
There are three main troubleshooting steps to be taken to solve most of the errors with Horizons:
Take a screenshot of the error you face and send it in Horizons chat so that the AI itself would fix the issue
Go to ChatGPT, ask for it to rewrite the prompt message you submitted following an AI language model, then copy and paste the prompt - generally, Horizons understands better AI generated prompt messages
Click on "Revert to this message" and get back to a previous message in which the Horizons solution was working as expected, prior to the current situation faced:
Have in mind that once you decide to revert a message, the other messages you sent after that are permanently lost and the reverted message, even if retracted, is still counted on your Horizons messages limit.
Another way to tackle the issues faced with Horizons is, whenever Horizons spots an error to be fixed, a pop-up will be displayed inside your project:
Click on "Ask Horizons" to fix the issue and wait for a moment while it gets fixed. Have in mind it counts as one of the messages sent in the daily usage limit with the tool.
Common errors
Below, you can find details on each of the errors possible with Horizons:
“Failed to build” error
Copy and paste the error message so that Horizons would fix the error for you. If that doesn't work, make sure to follow all the troubleshooting steps mentioned at the top of this article.
The prompt is not working
Make sure to follow the troubleshooting steps mentioned at the top of this article.
“No preview available” error
If you encounter the “No preview available” error image as below, make sure to follow the troubleshooting steps mentioned at the top of this article.
If you try to deploy your webapp while facing this error, you will also face an error. Make sure the "No Preview Available" error is fixed to then proceed with deploying your webapp 💡
Code displayed error
If you face a similar issue to the one below inside your Horizons solution, make sure to follow the troubleshooting steps mentioned at the top of this article.
Webapp gets offline after you deploy it
For this, first make sure that your connected domain is pointing to our servers as expected, clarified in this article.
If you just recently deployed your website in few hours ago, I can confirm that this could be a glitch from our tool. In order to fix it, you can click on the Deploy button again:
And your web application should be online and working as expected.
Failed to Deploy
If by any chances, you find the "Failed to Deploy" banner inside your project:
In this case, if you first deploy the web application, and after that make additional adjustments and try to deploy again, it generates this error.
The best way to solve this would be by working on new adjustments as you wish, however waiting for a few hours to deploy again the new desired live result.
Error processing request: Network Error
Make sure to proceed by following all the cache steps mentioned here.
If the situation persists after following all the cache steps, reach out to our Customer Success team: How to contact Hostinger support.
Something went wrong error
If by any chances you see the following error when trying to use Horizons:
Make sure to reach out to our Customer Success team with an image to display the situation faced: How to contact Hostinger support.
Additional help
If you need additional help, reach out to our Customer Success team: How to contact Hostinger support.