5xx errors mean that the server is not able to reply to the visitor's request. There are a lot of possible causes, based on the error, for example:

  • Issues with the website's code: invalid syntax, incorrect parameters, an incomplete function used, etc;

  • Issues with plugins or themes causing server overload or logical mistakes;

  • Issues with order's resources limit being reached.

And many more. Before proceeding with error troubleshooting, please double-check if it's not a local cache issue.

If the issue persists even from a proxy, please check the article about the error you are seeing:

If you have any additional questions about any of the errors troubleshooting, feel free to contact Customer Success Team 😊


  • For detailed information on any 5xx errors encountered on your website, you can check the Access Logs section on hPanel

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