When registering a .BR domain (including .COM.BR, .ORG.BR, etc.), you may receive the following message: “You already have a domain registration on another provider. To register this domain on Hostinger, transfer your other BR domains to your account in our system”:
This error message means that you have previously registered a .BR domain using the same CPF/CNPJ, either in Registro.br (the .BR registration authority) or another vendor.
To solve this, you need to set the domain vendor on Registro.br to Hostinger. To do so, log in to your Registro.br account and change the vendor (br. provedor) to HSTDOMAINS (127) – it's our vendor code at Registro.br.
This change needs to be applied to your previously registered domains only; the new domain won't be listed in your Registro.BR account yet, as it is still pending activation
How to Log in to Registro.br
Go to the Registro.br login page and enter your credentials. You can use your CPF/CNPJ as a username or click on “I don't remember” to perform a search by e-mail address.
If you don’t know your password, you can request to reset it on the same page:
How to Change the Domain Vendor
Once you've successfully logged in, set Hostinger as your domain service provider at Registro.br by following this tutorial: How to Set Up Service Provider for .BR Domains
If the domain has a different provider instead of None, you should first set it to Nenhum (0), wait a few hours and then change it to HSTDOMAINS (127).
Registro.br requires all domains under the same CPF/CNPJ to be registered to the same vendor. In case you have other domains, you will need to provisionally set all of them to HSTDOMAINS (127) to complete the registration process. Once done, you can change them back again. Changing the domain's vendor will keep the same nameservers, so you have nothing to worry about 😊