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How to Fix a Network Error in hPanel
How to Fix a Network Error in hPanel

Fixing connection issues in hPanel

Updated over a week ago

If you get the 403 error after logging into your Hostinger account, a “Network Error”, or “Connection lost” message, there are a few things you can try:

  • Reload the page — use the reload function on your browser or try to open a different menu section.

  • Use a different browser — for instance, if you're using Safari, try Chrome or Firefox.

  • Check your internet connection — switching networks may cause this error to appear temporarily. To fix it, reload your page after the network change.

If the issue persists, it is likely because the IP you're connecting from has been reported for suspicious activity, also referred to as a bad IP reputation.

Public IP addresses assigned by Internet Service Providers (ISP) are usually shared among several users. This means that any report is most likely not related to your online activity in particular but may result from some other users with the same IP – for example, if they are sending large volumes of emails or creating excessive traffic to certain websites.

When an IP is reported, it becomes blacklisted by one or several security services, blocking access to certain pages.

Removing the report or whitelisting the IP is not possible for a single user and can take a lot of time. In this case, you have the following alternatives:

  • Use a VPNvirtual private networks establish the connection from a different IP. Some browsers, such as Opera and Firefox, have built-in VPN capabilities. You can also consider purchasing a dedicated VPN such as NordVPN.

  • Contact your ISP — they can check for blocks on the IP and possibly work on its removal. Alternatively, they can assign you a different IP.

Once you have applied these solutions, make sure to clear your browser cache before retrying access.

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