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Migration request: incorrect login credentials

How to fix Incorrect login credentials error when creating a migration request

Updated over 3 months ago

Error Message: "Your given login credentials to Admin dashboard panel are incorrect."

What causes this?

This error happens if:

  • The username or password is incorrect.

  • Two-factor authentication (2FA), CAPTCHA, or verification prompts are enabled, which block the login process.

How to fix It

  1. Double-check the username and password to ensure they’re correct.

  2. Disable 2FA or CAPTCHA temporarily while creating the migration request.

You can find some guides on how to disable them:

Once everything is verified, try submitting the migration request again.

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