Two-factor authentication (2FA) is an extra layer of security for your online accounts, requiring both something you know, such as a password, and something you have (phone, security key) to log in.
When migrating your websites to Hostinger from another provider, 2FA needs to be disabled so our dedicated team can access your website files and database.
You can find some official guides on how to disable 2FA below:
In case your provider or control panel is not on the list or you encounter any difficulties, you can refer to their documentation or get in touch with your hosting service provider so they can assist you in disabling the two-factor authentication.
How to Migrate a Website When 2FA Cannot Be Disabled
If your current provider does not support disabling 2FA for your hosting account, follow these steps:
Initiate a request from the Migrate Website page, and enter your website name.
Select Other control panel and click Next.
Select or add the destination domain where your website will be migrated.
If you're using a control panel such as cPanel, DirectAdmin, Plesk, or Webmin, enter the login details of your control panel (instead of your hosting provider account).
For all other cases:
Upload your website files in .zip format and your database in .sql format to the same folder on one of the supported online cloud storage services: Google Drive, Dropbox, WeTransfer, or OneDrive.
Enter the link to the online folder on the Additonal notes field. Even if your website is offline, fill in the rest of the fields to continue.