When reviewing your card or bank statements, you may come across a charge that you do not immediately recognize. This article will help you determine if the charge is from Hostinger, what steps to take if you are unsure about a payment, and how to handle unauthorized transactions.
How Hostinger Payments Appear on Your Statement
Payments made to Hostinger typically appear on your card or bank statements under one of the following descriptors:
HOSTINGER.COM
HOSTINGER*SERVICES
HOSTINGER.COM/LT
HOSTINGER INTERNATIONAL
DM.HOSTINGERCOMBR
EBN*HOSTINGER
Depending on your bank or payment provider, slight variations of these descriptors may appear. If you recently purchased a hosting plan, domain, or any other service from Hostinger, it is likely that the charge corresponds to your purchase.
What to Do If You Do Not Recognize a Charge
If you see a charge that you do not recognize, follow these steps:
Check Your Hostinger Account
Log in to your Hostinger account.
Go to Billing > Payment History to review recent transactions.
Verify Your Subscriptions
Review any active hosting plans, domain registrations, or additional services that may have renewed automatically.
Check if a family member, business partner, or colleague has made a purchase on your behalf.
Search Your Email for Payment Confirmations
Look for emails from Hostinger regarding order confirmations or invoice receipts.
Payment confirmation emails are typically sent to the email address associated with your Hostinger account.
Check other Possible Hostinger Accounts
Check if the payment is not on other accounts you may have created with your other email addresses
Gather Payment Verification Details
If you were charged on a card, gather a photo of the credit card used, showing the first 6 and last 4 numbers only:
Or your bank statement showing the date and amount of the payment. The statement should clearly display:
Payment date
Amount paid
Transaction destination (Hostinger)
If your were charged on Paypal, gather your PayPal email and your transaction ID
If you were charged on UPI, gather your Email ID associated with your UPI, the mobile number related to your UPI and a screenshot of the payment proof
Upload Your Payment Proof
Open the Payment Verification form.
Select Payments - verifying details from the dropdown list.
Enter the email address associated with your Hostinger account.
Upload your card photo or bank statement as a document or image.
Notify Customer Support
Once you have submitted the required documents, contact our support team through your panel's help page or at success@hostinger.com.
Our team will review your submission and help locate the payment and take the appropriate next steps.
Handling Unauthorized Charges
If you suspect that your credit or debit card has been used without your authorization, take the following steps immediately:
Report the Unauthorized Transaction to Hostinger
Contact our Customer Success team and provide transaction details, including the charge amount and date.
Our team will investigate the issue and assist you in resolving the matter.
Secure Your Hostinger Account
Change your Hostinger account password to prevent unauthorized access.
Enable two-factor authentication (2FA) for additional security.
Contact Your Bank or Card Issuer
Report the unauthorized charge and request a card replacement if necessary.
Your bank may initiate a chargeback process to investigate the transaction.
Preventing Unrecognized or Unauthorized Charges
Keep track of your subscription renewals by enabling email notifications.
Ensure that your Hostinger account email is up-to-date.
Use a secure payment method and regularly review your account transactions.
Enable two-factor authentication (2FA) to enhance account security.
By following these steps, you can easily verify charges from Hostinger and handle any unauthorized payments effectively. If you need further assistance, our support team is always ready to help!