What is a Fraud Payment?
A fraud payment occurs when a transaction is flagged as suspicious due to potential unauthorized activity. This can happen when a payment method is used without the owner's consent, or when unusual activity is detected on an account. As a precaution, payments identified as fraudulent may be refunded automatically to protect both the account holder and the company.
How Does a Fraud Payment Happen?
Several factors can trigger a fraud detection, such as:
Unusual transaction patterns – Payments made from a new or unexpected location.
Multiple failed payment attempts – Several unsuccessful attempts using different payment methods.
Mismatched billing details – Discrepancies between the payment method and the account information.
Chargebacks or disputes – A history of disputed transactions linked to the payment method.
High-risk payment sources – Payments made through high-risk or blacklisted financial institutions.
Use of VPNs or Proxies – Transactions processed through masked or anonymous IP addresses.
Unusual device activity – Payments made from a new or unrecognized device.
Rapid large transactions – Sudden high-value payments that do not match normal spending behavior.
Use of stolen or compromised payment information – Payments made using credit card or banking details obtained through fraudulent means.
How to Resolve a Fraud Payment Issue
If your payment has been refunded due to unusual activity, follow these steps to resolve the issue and reactivate your services:
1. Confirm Payment Intent
Let us know if you agree to repay the refunded amount to continue using Hostinger’s services.
2. Provide Payment Verification
Gather a photo of the credit card used, showing the first 6 and last 4 numbers only:
Or your bank statement showing the date and amount of the payment. The statement should clearly display:
Payment date
Amount paid
Transaction destination (Hostinger)
3. Upload Your Payment Proof
Open the Payment Verification form.
Select Payments - verifying details from the dropdown list.
Enter the email address associated with your Hostinger account.
Upload your card photo or bank statement as a document or image.
4. Notify Customer Support
Once you have submitted the required documents, contact our support team through your panel's help page with the confirmation that you agree to the payment.
Our team will review your submission and guide you through the next steps to reactivate your service.
Preventing Future Fraud Payment Issues
To avoid payment disruptions in the future, consider these best practices:
Use a consistent and secure payment method.
Ensure your billing details match your payment account.
Avoid making payments from public or high-risk networks.
Monitor your transactions and report unauthorized activities immediately.
By following these steps, you can quickly resolve fraud payment issues and continue enjoying Hostinger’s services without interruption. If you have any further questions, our support team is always ready to help! 😊