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What to Do If You Have Been Charged Twice
What to Do If You Have Been Charged Twice

What to do if you were charged twice

Arnas Damasickis avatar
Written by Arnas Damasickis
Updated over a week ago

If you've recently purchased any of our services and you were charged twice for the same concept, there's no need to worry! We're here to assist you - please contact our Customer Success team providing them with the following information regarding the duplicate payment:

  • Payment method used: credit card, PayPal, etc.

  • The payment source details

    • For PayPal: the email associated with the PayPal account and transaction IDs

    • For credit card: the first 6 and last 4 digits of the card used for payment

    • For other payment methods: the email used for the transaction and proof of payment completion from the payment service itself

  • The payment date when the double charge happened

  • The payment amount charged

This way, we can speed up the process of locating your payments and resolving any possible issue more efficiently.

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