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What to Do If You Have Been Charged Twice
What to Do If You Have Been Charged Twice

What to do if you were charged twice

Updated over a week ago

If you've recently purchased any of our services and you were charged twice for the same concept, there's no need to worry! We're here to assist you - please contact us through the Help Center on your hPanel and provide the following information regarding the duplicate payment:

  • Payment method used: credit card, PayPal, etc.

  • The payment source details

    • For PayPal: the email associated with the PayPal account and transaction IDs

    • For credit card: the first 6 and last 4 digits of the card used for payment

    • For other payment methods: the email used for the transaction and proof of payment completion from the payment service itself

  • The payment date when the double charge happened

  • The payment amount charged

This way, we can speed up the process of locating your payments and resolving any possible issue more efficiently.

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