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How to Fix Not Secure or Not Private Connection Error
How to Fix Not Secure or Not Private Connection Error
Troubleshooting a website showing that the connection is not secure or not private
Updated over a week ago

If you encounter a secure connection issue on your website, there are a couple of possible reasons:

  • ERR_SSL_PROTOCOL_ERROR - if you see this error, it means that the SSL certificate for your website is not installed yet or is having issues. If the certificate is already installed, our ERR_SSL_PROTOCOL_ERROR article will help you

  • Try adding HTTPS:// to your URL. If it works and you see a padlock, then all you need to do is force HTTPS for visitors to see the secured version of your website by default

  • If your website is available via HTTPS, though it looks corrupted, it means you have some mixed content. You can fix it by following this guide: What to Do if Your Website Shows a Mixed Content Warning

You can also check this video tutorial:

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