Skip to main content
All CollectionsSSL CertificatesSSL Troubleshooting
How to Fix Not Secure or Not Private Connection Error
How to Fix Not Secure or Not Private Connection Error

Troubleshooting a website showing that the connection is not secure or not private

Updated over a week ago

If you encounter a secure connection issue on your website, there are a few possible reasons. Here are the most common ones and how to fix them:

  • If you see the ERR_SSL_PROTOCOL_ERROR, it means that an SSL certificate is either not installed or not working properly on your website. If the certificate is already installed, check this guide: How to Fix ERR_SSL_PROTOCOL_ERROR

  • Add https:// to your URL in the browser's address bar. If it loads correctly (there's a padlock next to the web address), then you only need to force HTTPS so that the visitors would land on the secured version of your website by default.

  • If your website is accessible through HTTPS, but its layout is distorted, it's likely due to mixed content issues. Refer here to fix it: What to Do if a Website Shows a Mixed Content Warning

You can also check this video tutorial:

Did this answer your question?