If you are not receiving emails this could be due to many different reasons. Let’s go through all of them.

Step 1 - Check your DNS Records

To make sure this is not an issue with your domain's settings, consider going to DNSChecker and ensuring your domain's MX records are pointing correctly.

If you are using Hostinger Email, the result should look like this:

For Titan Email, the result should be:

If you see a different value, you need to change it in your website's DNS Zone Editor. Once you do that, the email service will start working again in the next 24 hours.

Step 2 - Check mail services

Another reason might be due to your email account’s settings. To check it for Hostinger Email, open Emails → domain name, click on the button in front of the email account in question:

And choose Settings:

If Suspend receiving is enabled, just disable it and click on Update to save the changes:

If you're using Titan Email, and your account appears as suspended:

You can hover on the information symbol to find out more about the account's status.

NOTE:

  • If your MX records are correct, email services are enabled, but you are not receiving any emails both on Webmail and external email clients, don't hesitate to contact us directly via Live Support for further help with your email issue 😊

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