If you can send but cannot receive any emails, there are usually two main possible reasons:
Some mail-related DNS records on your domain are missing or incorrect
Email services are disabled
To solve this, refer to the information below 👇
Check the DNS Records
To make sure that the correct MX records are present in your domain's DNS zone, follow these steps:
Open the DNS Checker tool
Enter your domain name
Select MX from the dropdown
Click on Search
The result should indicate the following:
If the values are different – not 10:mx1.titan.email and 20:mx2.titan.email:
Access your domain's DNS zone
Remove the current MX records
Add the following MX records instead:
Priority | Value (Mail Server) | TTL |
5 | mx1.hostinger.com | default |
10 | mx2.hostinger.com | default |
After making these changes, give them up to 24 hours to propagate worldwide 💡
Check if the Email Service Is Enabled
If the MX records present in your domain's DNS zone are correct, the issue might be related to the settings of your email account.
Navigate to the Emails section on your hPanel, and click on Manage next to the domain or subdomain:
Scroll down to the Manage Email Accounts section. Click on the ellipsis button ⋮ next to the email account in question, and choose Settings:
If Suspend receiving is enabled, disable it, and click on Update to save the changes:
If both the correct MX records are added and the email service is enabled, you should be able to send emails without any issues.