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There are two main possible reasons for an email account not to receive emails while still being able to send them. Let’s go through them:

Step 1 - Check Domain DNS Records

To make sure that your domain's MX records are pointing correctly, go to the DNSChecker tool, enter your domain, select MX on the record list, and click on Search.

If you are using Hostinger Email, the result should indicate the following:

DNS Checker tool showing that Hostinger Email MX records are propagated: 5:mx1.hostinger.com and 10:mx2.hostinger.com

If you see a different value, you need to change it in your website's DNS Zone Editor to the following MX records:

Priority

Value (Mail Server)

TTL

5

mx1.hostinger.com

default

10

mx2.hostinger.com

default

Once you do that, the email service will start working again in the next 24 hours.

Step 2 - Check the Mail Services

Another reason might be due to your email account’s settings. Open the Emails section of your panel and click on Manage next to the domain name:

The Emails section of hPanel showing how to access the Email Management area

Next, click on the Options button (⋮) next to the email account in question and choose Settings:

The email account managemente options showing how to access Settings

If Suspend receiving is enabled, disable it and click on Update to save the changes:

The Email Account Settings showing the toggle of suspend receiving

If your MX records are correct and email services are enabled, and you still do not receive any emails both on Webmail and any other email clients, contact us via Live Supportwe will help you find a solution 😊

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