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How to Get Shared Access to Another Account
How to Get Shared Access to Another Account

Obtaining secure access as a developer or collaborator using the Account Sharing feature

Updated over a week ago

You can use the Account Sharing tool to request access to another person's account without the need to share credentials, so you can manage their services – for example, if you are a developer.

To request access, click on the profile icon and choose Account Sharing:

Next, select the Request access tab and click on the Request access button:

There, you will need to insert the email address of the account you want to request access to and choose the access level. After this, the account owner will receive a notification and have the option to authorize the request.

What Actions Can the User With Granted Access Perform on the Account?

There are two Access Level options:

  • Manage services - as a user with granted access, you will be able to make changes to the managed account, such as modify files and websites, manage VPS, if any, and change other hosting-related settings

  • Manage services and make purchases using a stored payment method - as a person with granted access with this level, in addition, you will be able to purchase new hosting plans or domains with an already added payment method

What you cannot do in the managed account:

  • Manage or add payment methods to your account

  • Invite others to access the account

  • View or change profile information (for example, change email, name, phone, address, and password)

  • Do the following tasks with domains: transfer or unlock domains, change domain's contact details, manage auto-renewals, sell domains in the aftermarket, respond to a domain buying service, or manage backorders

  • Add websites or change the main domain

  • Delete the account

  • Contact our Customer Success team in the name of the account owner - you will still be able to contact us regarding your own account 😊

How to Manage Shared Access

To access the account you have been granted access to from your panel, go to your Home page and click on Manage next to the account:

To check the current accounts you have been granted access to, go to the Account Sharing → Accounts I access to section, where the email addresses, access type, and status will be listed:

If you no longer want to have access to the account, just go to the Accounts I have access to section and click on Remove access.

That's it, now you know how to securely access a shared account!

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