Go to Customer service

When running an online store with Hostinger Website Builder, you automatically get an email notification once a new order is submitted. Emails are also automatically sent to your clients.

You can preview all automatically sent email notifications in the store management area, by going to Store settings → Emails:

Emails settings in the online store created with Hostinger Website Builder

Emails are sent in the language that's specified in the Checkout settings.


  • Clients receive order confirmation emails immediately after submitting an order

  • Appointment confirmation emails and emails with a link to download digital files are sent only after a successful payment (once the order is marked as Paid)

  • Emails are automatically sent from ecommerce@hostinger.com, but if your customer replies, the reply is sent to the address that’s specified in your Store settingsCompany information:

    An example of order confirmation email
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