This error occurs whenever Registro.br identifies that the domain is not resolving to the DNS servers (nameservers) entered. This usually occurs when the domain is not added to a hosting plan or when a customer has only an email plan.
Here's how to fix it 👇
If You Have a Hosting Plan
Make sure your domain name is added to your hosting plan; refer to this article for more details
If your domain is already added to a hosting plan, reset the domain's DNS zone, and it should resolve the issue
❗Changing the Registro.br account service provider and transferring the domain to us will not solve the Search Refused problem! Changing your service provider at the registry is exclusively for registering/renewing and/or transferring/moving a .br domain. ❗
If You Only Have an Email Plan
Identify the email service linked to your domain, and add the MX records of that email service to your domain's DNS zone at Registro.br. For the MX records required for each email service, see below:
Hostinger Email; you may also refer to this video tutorial for more detailed instructions
After making these changes, wait up to 24 hours for the DNS propagation to be completed.