Go to Customer Service

While using hosting, you may face the situation, that your hosting account is missing on the homepage, and when you open the Hosting tab, you see it is suspended:

If your account is suspended because of abuse, it means that it violated our Terms of Service. If you think this is a mistake or want to know additional information, please contact the Customer Success team or simply reply to the email!

If your account is suspended because of non-payment, the solution is really simple - just renew your hosting account, and it will be back to work as soon as the payment is received 😊

If your account is canceled because of non-payment, it means that too many days passed since the expiration date, therefore the account cannot be renewed. However, you can purchase a new hosting account and rebuild your website in it. If you think the account was canceled because of a mistake, contact the Customer Success team.

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