If your web or cloud hosting plan expired due to a missed payment and now shows a "Canceled" status, you can still restore it as long as it's within 30 days of the expiration date.
If more than 30 days have passed since the expiration, the plan can no longer be restored from your end. However, our Customer Success team may still be able to provide a file backup within 90 days of the plan’s expiration.
Restoring a hosting plan
This process automatically restores website files and databases, including sites created using Hostinger Website Builder.
Emails are excluded from the restoration 💡
To restore your hosting plan, you'll need to pay for the renewal. Navigate to the Home page of hPanel, click on Restore next to your hosting plan in the Pending payments section:
In the next window, the time left to restore the plan will be shown. Click on Restore to check the renewal options and complete the payment.
Depending on the number of websites, the restoration process can take from 30 minutes up to a few hours to complete.
NOTE
Restoring a hosting plan is available only if the hosting plan was canceled due to non-payment and only for the first 30 days after cancellation.
Generating backups
You will also be presented with the option to download the latest backup of your hosting plan. All website files are placed in a single archive, while each database is available for separate download.
The backup will not include emails or websites created with Hostinger Website Builder.
To get started, click the Generate backup button, confirm your file and database selections, and then click Generate download link.
During the backup process, you won’t be able to generate additional backups or use the Restore feature. Depending on the size of the files, it may take up to a few hours for the backup to be generated. Once it's ready, a Download button will appear in place of the Generate backup button.