Depending on the status of your request, you have two alternatives to make changes:
Delete Pending Request
If any details have changed after requesting the migration, and the migration status is still Pending, you may delete the current request and submit a new one.
Go to the Migrations Requests page, locate the request in question, and delete it:
Then, click on Add request and submit a new website migration request with the updated details.
If your migration started but was not completed, the status will change to Updated or Rejected. Click on More information to learn more about the rejection reason so you can take the required measures to fix it.
When the solution is ready, click on Edit to update the request:
In the next page, enter the updated details and click on Submit request - the migration process will restart.
Here is a list of the most common reasons why a migration could not be completed and how to solve them before editing the request:
Incorrect login details
Double-check that the website login URL and credentials (admin username and password) are correct
Two-factor authentication is enabled on your previous provider
Temporarily disable 2FA until the migration is completed
Domain is already pointing to Hostinger
Point your domain back to your previous hosting provider and wait a few hours for propagation
Insufficient disk space to create backups
Delete unnecessary files on your previous hosting provider, or upload your backup to a file sharing service and provide the link on the updated request