If you use Hostinger Email and want to import emails from another provider while your original email account is still active, follow the steps below 👇
Step 1 – Gather Details
First, create the required email accounts at Hostinger Email. Importing emails to other email accounts is also possible but not recommended.
Then, gather the following details:
Source email account (email address)
Source email password
Mail server (IMAP) name
If you use another email service or are unsure about your IMAP server, contact your email hosting provider to request this information.
If your domain no longer points to the original email provider's DNS record, you might experience issues connecting to IMAP. You can try using the old hosting IP address as the IMAP host instead or point the DNS back while requesting the migration.
Step 2 – Access the Email Import Tool
Go to the Emails section, and click on Manage next to the domain name in question. Then, open the Email Import section on the left, and click on New email import request:
Step 3 – Create the Import Request
Prepare for import - If you are using Google or Yahoo as your email provider, you can access the dedicated guides at this point. For any other providers, click on Next step.
Import from - Enter the full email account you want to import including the domain, e.g.
support@domain.tld. Next, enter the password and IMAP mail server. Once ready, click on Next stepImport to - Select the destination email account from the dropdown list. It doesn’t necessarily have to be the same email account you had previously, meaning that you can migrate emails from e.g.,
support@domain.tldtocontact@business.tld. Enter the destination account's password and click on Next stepSummary - Once all the details are filled in, you'll be presented with a summary of the details of the source and target email accounts. Click on Start to begin the import:
That’s it! You may find all the requests and their statuses in the Requests section of the Import Email tool:
Once the migration is complete, you'll get an email notification.
Whenever you are ready to start using your Hostinger Email mailbox, make sure that the necessary Hostinger Email DNS records (MX, SPF, DKIM, and DMARC) are present in your domain's DNS zone (How to use Hostinger's DNS Zone Editor).
FAQ
Can multiple email accounts be imported at once?
Can multiple email accounts be imported at once?
Yes, you can submit multiple import requests at the same time.
What to do if the email import request is canceled?
What to do if the email import request is canceled?
You can retry the process within seven days.
How long does it take to import emails?
How long does it take to import emails?
It may take from a few seconds to a few days. It depends on the number of emails, their size, and the email service provider you're importing from.
What is the size limit for imported email?
What is the size limit for imported email?
The source email account must not have messages larger than 50 MB, and the total size of all messages must be lower than your Hostinger mailbox storage limit.
Can emails be imported from any provider?
Can emails be imported from any provider?
It's not recommended to import emails from Microsoft Exchange as the folder structure might break during the process.
What to do if the email import request fails?
What to do if the email import request fails?
There are two things that you can do to resolve this:
Contact your email provider and ensure that it supports email migration via IMAP server.
Download a copy of your emails via Outlook desktop, as a .PST file, then upload the .PST backup file to your Hostinger email account which you will also need to add on Outlook as an IMAP account. Here are the instructions that will help you out: