Go to Customer service

To connect to your account via FTP and start transferring files, first you need to make sure that:

  • You have your FTP details at hand - you can find them on hPanel following this guide or on cPanel with these steps

  • You have installed FileZilla (client) on your device

Now, you can easily connect to FTP by following one of the options below:

Option 1 - Direct access

Open FileZilla and fill in the Quickonnect section with the FTP details you got from FTP Accounts section:

  • Host: FTP IP from FTP Accounts section

  • User: Your FTP Username

  • Port: 21

Next, click on Quickconnect and you will be connected to the FTP server 😊

If you encounter an Unknown certificate message, simply check Always trust this certificate in future sessions and click OK:

Option 2 - Site Manager

Unlike Direct access, with Site Manager, you are able to save your previous connection details, as well as change encryption type or the protocol itself (FTP or SFTP).

Open Site Manager in FileZilla:

Click New Site:

Set the configuration you got from FTP Accounts section:

  • Protocol: FTP - File Transfer Protocol

  • Host: FTP IP from FTP Accounts section

  • Port: 21

  • Encryption: Plain FTP

  • Logon type: Normal

  • User: FTP Username

Click on Connect - and you will be connected to the FTP server 😊

That’s it! Now you know how to use connect to your FTP account using FileZilla 🚀

NOTE:

Did this answer your question?