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Website Builder: How to Issue Refunds in the Online Store
Website Builder: How to Issue Refunds in the Online Store

Learn how to send money back to your clients

Updated over 10 months ago

If you use Hostinger Website Builder to run your online store, you can issue your clients full or partial refunds:

If your client paid using an online payment method, log into the merchant account of the payment processor you use in your store and issue a refund from there:

If your client paid using a manual payment method (e.g., cash), contact your client to agree on how you'll proceed with the refund (e.g., ask the client to specify their bank account number); the client's contact details can be found in the order summary.

After initiating a refund, you may cancel order fulfillment in your store management area:

A button to cancel order fulfillment on the order page

Now you know how to issue refunds in your store created with Hostinger Website Builder.

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