You can find all your orders in the Orders section of your store management area.
There, you can see the order number, the date, the client's email address, the total amount paid, the payment status, and the order fulfillment status:
Order fulfillment status
You can filter your orders by status:
Unfulfilled, or Not completed for appointments and services
Fulfilled, or Completed for appointments and services
Digital files and donations are automatically marked as Fulfilled once the order is paid
Partially fulfilled status means that the order includes more than one item, and at least one of them is marked as fulfilled
Click on the order in question to view more details. On the order page, you can do the following:
View order details, including payment information, and customer information
Change the order fulfillment status: mark as fulfilled or cancel fulfillment
Add or update the tracking number
Change the payment status to Paid for orders with manual (offline) payment methods
Create an invoice
Download the receipt
Adding a tracking number
You can add tracking numbers to fulfilled orders, or when marking orders as fulfilled. Open the order in question and click Add tracking:
Add the tracking number and the tracking page URL, and your client will automatically get an email notification (make sure the field Send shipping information email is check-marked):
You can update tracking information multiple times, and your clients will be automatically informed about the changes 💡
Email notifications on new orders
You'll be automatically informed about new orders to the email address that's specified in the Store settings → Company information.
Similarly, your clients will be automatically notified about the successfully submitted orders at your store via email. You can check all client email notifications in the Store settings → Emails.
NOTE: Order confirmation emails are sent immediately once the order is created, but appointment confirmation and digital products are sent only once the order is marked as Paid