You can issue a customer a full or partial refund for their order. To refund the payment, log in to the merchant account of the payment processor you use in your store and issue a refund from there. If the client paid using a manual payment method (e.g., in cash), contact your client to agree on how you'll proceed with the refund.

You can issue a refund from your Stripe dashboard:

  1. On the Payments page, find the payment that needs to be refunded

  2. Click the ••• icon to the right of the charge and select Refund payment

  3. By default, you’ll issue a full refund; for a partial refund, enter a different amount to be refunded

  4. Select a reason for the refund; if you select Other, provide an explanatory note that is attached to the refund

  5. Click Refund

After initiating a refund in Stripe, remember to change the status of the refunded order in your online store at Hostinger:

Refunds use your available Stripe balance and if it doesn’t cover the amount of the refund, Stripe debits the remaining amount from your bank account.

The money reaches your customer within 5-10 business days, depending upon their bank. Learn more: Refunding and canceling payments with Stripe

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