You can issue your clients full or partial refunds:

  • If the client paid using an online payment method, log into the merchant account of the payment processor you use in your store (e.g., Stripe) and issue a refund from there

  • If the client paid using a manual payment method (e.g., cash), contact your client to agree on how you'll proceed with the refund (e.g., ask the client to specify their bank account number); the client's contact details can be found in the order summary

Issuing a refund from Stripe

  1. Access your Stripe account

  2. On the Payments page, find the payment that needs to be refunded

  3. Click the ellipsis ••• button and select Refund payment; by default, you’ll issue a full refund; for a partial refund, specify the preferred amount

  4. Select a reason for the refund; if you select Other, provide an explanatory note that is attached to the refund

  5. Click Refund

Refunds use your available Stripe balance and if it doesn’t cover the amount of the refund, Stripe debits the remaining amount from your bank account. The money reaches your customer within 5-10 business days, depending upon their bank. Learn more: Refunding and canceling payments with Stripe

After initiating a refund, remember to change the order status to Cancelled in your online store:

Did this answer your question?