If you have hosted your website on a different Hostinger account in the past and need to restore it on a new account, follow these steps 👇
On the Original Account
Access the Hostinger account on which your website is currently present, and complete the following steps:
Create a backup of website files of the desired date
If your website has a database, create a backup of the database of the same date as your backup of files; databases are necessary for popular CMS such as WordPress, OpenCart, or Joomla
Optionally, you can also create a backup of your emails, as they will be permanently deleted in the next step
Finally, remove the website from the original account: it's necessary because a single domain name can be associated with a single Hostinger account
On the Target Account
Once you have completed the above steps in the original account, access the target Hostinger account and proceed with the following:
Add a new website to the hosting plan
Upload the backup of your website files
If your website has a database, you also need to do the following:
Upload the backup of your database
Update your database details (database name, username, password) in your website's configuration file
If you are facing the "Error establishing a database connection" or a similar error, refer to this article: How to Fix "Error Establishing a Database Connection"
That's it, your site has been successfully restored! To see the changes, you may need to clear the browser cache and local DNS cache 😊
NOTES
After restoring your website, it will be brought back to the state it was at the moment of backup creation; all the changes that were done after the backup date will be reverted
If your WordPress site throws a 404 error on the internal pages after restoration, recreate the permalinks
If you get a "Domain is already hosted" message when adding the domain name to your new account, verify that it has been deleted from the previous account; if the previous account is no longer accessible, contact our Customer Success team