There are several reasons you might encounter an error when connecting to your website via FTP. Here are some of the most common errors and how to resolve them:
530 Login incorrect
A 530 error while connecting to FTP usually indicates incorrect login credentials. Double-check that you’re entering the correct FTP details:
If you have more than one hosting plan, ensure that the hostname matches the IP address of the hosting plan where your website is hosted.
Confirm that the username corresponds to the website you’re trying to connect to:
For the main domain, it typically follows a format like u12345678.
For addons, the format will be u12345678.domain.tld.
For additional FTP accounts, it's u12345678.user or u12345678.domain.tld.user.
Make sure you’re entering the correct FTP password, not the SSH password, and that there are no spaces before or after the password.
If you’ve confirmed the credentials are correct, try resetting your FTP password and reconnecting.
If the issue persists after changing the password, the hostname should be changed from the IP to the server name. The server name can be found in the Plan Details section of hPanel. This should help resolve the issue.
20 seconds or connection timed out error
This error often points to a problem with the internet connection from your provider. Try the following steps:
Reboot your router and any other network devices.
Increase the connection timeout in your FTP client. In FileZilla, go to Edit → Settings:
In the options menu, set the timeout interval to 9999:
If the timeout error persists after these steps, contact your internet service provider for further assistance.