If you’ve registered the wrong domain name by mistake (either purchased or the domain included for free in your hosting plan); or you simply changed your mind, you can change it in these cases:

  • The domain wasn’t activated yet (it will appear as pending setup on your panel's home page); or

  • The domain is active and is refundable according to our Refund Policy

To check the domain status and date of registration, open your hPanel and go to the Domains section. Select the domain and check the Domain overview:

If either of these conditions is met, contact our Customer Success team requesting to register a different domain with the same TLD and we’ll help you out 😊


  • Some domain TLDs are non-refundable. In that case, the domain name cannot be changed

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