If you just paid, but cannot find the services, don't worry, we are here to help you 💜
First, make sure that money was actually deducted from your account. If they were not, please try repeating the purchase.
If the funds were successfully deducted, make sure to reload the hPanel page - you might have a cached information in your account.
Also, it can take up to 24 hours for the payment to reach our side, depending on the payment method used. This happens because the gateway needs some time to fully process the payment data and forward the transaction. As soon as it does reach our side, your services will automatically appear in your profile! 😊
If it has been over 24 hours since the payment has been made, and you still cannot see the services in your account, contact our Customer Success team and provide the following information:
For Paypal - transaction ID and the PayPal account email
For Credit Card - the first 6 and last 4 digits of the card used
For Coin Payments - your transaction ID
For other payment methods - the email and a proof of payment completion (from the payment service itself)
We’ll be happy to help you to locate the payment 😊
If you used Coin Payments, you can check the status of your payment on this page
If you have used UPI or RazorPay payment method, in most cases it takes up to 2-6 hours for the transaction to reach us