At Hostinger, we make sure that all your payments are reaching us safely. If your payment was unsuccessful, you may find the solution in the following article.

Error messages and what to do with them

Error message

What to do?

Insufficient funds, please check the balance

There are not enough funds on your payment method to complete the payment. Please check if you have enough funds for this transaction, you can try alternative payment methods if needed.

If you are confident that you have enough funds, please contact your bank

The payment window was closed, please try again

The payment pop-up window has been closed, please try again.

If the window does not load, make sure to try a different browser and Internet connection. You might need to wait for an hour for the next attempt.

f the issue still persists please contact your bank

Paypal payment method was not added, please try again

Please ensure that you have a card linked to your PayPal account.

If the issue persists please get in touch with the PayPal customer success team

The desired installment is not available for that transaction

There was an issue setting up the installments for your transaction.

The error message might appear if you are using a debit or prepaid card (the installments are not available for them) or your bank does not support installments plans at all.

If you are not using a debit or prepaid card, please contact your bank

The payment authorization has failed, please try again

The payment authorization has failed. There can be several reasons for it, try eliminating them first

The transaction was declined please contact your bank

The payment has been rejected due to security concerns.

There can be several reasons for it, try eliminating them first.

If that doesn't work, please contact your bank for more information

The payment was rejected due to security concerns. Please contact us.

The payment has been rejected due to security concerns.

If you believe this is to be a mistake, please contact the Customer Success team

Additional payment-related issues

Email Velocity - Declined

If you see this error, it usually means that you made too many unsuccessful attempts in a short period of time, and the bank temporarily blocked all the transactions. Kindly wait for 24 hours or try another card or payment method.

I was charged, but the invoice is still unpaid

If the amount was charged from your original payment method, but the invoice status in the control panel is still unpaid, most likely the payment is still processing and needs more time to reach us.

Double charge

If you were charged twice, and think there was a mistake, access the Live Chat.

NOTE:

  • If you received any other error, just contact the Customer Success team, and we will gladly help you 😊

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