Go to Customer Service

There are two main possible reasons for an email account to send emails while not receiving them:

Step 1 - Check the Domain DNS Records

To make sure that your domain's MX records are pointing correctly, go to the DNSChecker tool, enter your domain, select MX on the record list, and click on Search.

If you are using Titan Email, the result should indicate the following:

If the values are different, you need to change them in your website's DNS Zone Editor to the following MX records:


Value (Mail Server)








Step 2 - Check the Mail Services

Another possibility might be due to your email account’s settings. Open the Emails section of your panel and click on Manage next to the domain name:

The Emails section of hPanel showing how to access the Email Management area

If your account appears as suspended:

The Email Accounts list showing a suspended account

Hover over the information symbol to find out more about the account's status.

If your MX records are correct and email services are enabled, and you still do not receive any emails both on Webmail and any other email clients, contact us via Live Supportwe will help you find a solution 😊

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