If you use Titan Email and can send but cannot receive any emails, there are usually two main reasons behind that:
Necessary DNS records are missing or incorrect
Email service is disabled
To solve this, refer to the information below 👇
Check the DNS Records
To make sure that Titan Email MX records are present in your domain's DNS zone, follow these steps:
Open the DNS Checker tool
Enter your domain name
Select MX from the dropdown
Click on Search
The result should indicate the following:
If the values are different – not 10:mx1.titan.email and 20:mx2.titan.email:
Access your domain's DNS zone
Remove the current MX records
Add the following MX records instead:
Priority | Value (Mail Server) | TTL |
10 | mx1.titan.email | default |
20 | mx2.titan.email | default |
After making these changes, give them up to 24 hours to propagate worldwide 💡
Check if the Email Service Is Enabled
If correct MX records are present in your domain's DNS zone, the issue might be related to some settings of your email account.
On hPanel, navigate to the Emails section, and click on Manage next to the email service in question:
If your account appears as suspended:
Hover over the information symbol ⓘ to find out more about the reason behind that.
If both the correct MX records are added and the email service is enabled, you should be able to send emails without any issues 🎉