Why can a domain be suspended due to verification?

According to ICANN requirements, a domain name's contact details for some TLDs must be verified within 15 days, otherwise, they will get suspended.

If the domain is suspended for a failed verification, its nameservers will be updated to registrar ones, like these:

Thus, all of your domain-related services (and the website itself) will stop working.

What to do if the domain is suspended?

To solve this issue, navigate to hPanel and verify your domain. Keep in mind, that verification triggers DNS records propagation, which can take up to 24 hours to complete (usually takes less time for verification cases).

Solving possible issues with contact details verification

A verification email is not arriving

A verification email can take up to 15 minutes to arrive. In case you’ve waited for 15 minutes, checking your SPAM inbox is a great idea. If it’s not there, try resending the verification email again.

You used a non-existent email for your domain

In this case, you need to contact our Customer Success team - we'll be able to help you update the email address and verify your domain.


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