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Hostinger Email: Troubleshooting
What to Do if You Can't Log in to Your Hostinger Email Account
What to Do if You Can't Log in to Your Hostinger Email Account

Troubleshooting when you are unable to access and use email through webmail or email clients

Updated over a week ago

If you are using Hostinger Email and you are unable to log into your email, it may be due to a few different reasons:

Incorrect Login Credentials or Webmail URL

The first option to check is whether you are reaching webmail from the correct URL. To verify, make sure to enter the following on your search bar:

You can also add it to your bookmarks to save time 😊

Next, check if the email account and password are correct. Make sure to use the full email as username, eg. name@domain.tld, and not just name. If needed, reset the password.

Disabled Mail Services

If your mail services are disabled, you won’t be able to log in to webmail. Check your email account’s mail settings to see if the email services and access are enabled.

In case the email services were disabled, you can find more about it and how to fix it in the following guide: What to Do if Your Hostinger Email Account Is Suspended.


  • If you suspect that your email account was compromised and used to send spam, it is recommended to turn off the mail services manually while you apply the necessary measures to prevent it

Maintenance in Progress

It is possible that you cannot log in due to maintenance on our servers. You can check it at any time on our Status page under the Email Hosting services section:

The Hostnger status page showing Email Hosting services status
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