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Hostinger Email: Troubleshooting
What to Do if Your Hostinger Email Account Is Suspended
What to Do if Your Hostinger Email Account Is Suspended

Troubleshooting disabled email services

Ixanar U. avatar
Written by Ixanar U.
Updated this week

While using Hostinger Email, there may be a situation when your email service is automatically disabled and/or the status of your email account is Suspended:

The Manage Email Accounts section showing a suspended account

The main reason behind that is that your emails are being flagged as spam. When this happens, you can no longer send emails.

To re-enable the email service, you need to fix the root cause by applying these measures:

  1. Add a reCAPTCHA to your website's contact forms – this will prevent bots from exploiting them to send spam

This will prevent your services from being suspended again shortly after they are re-enabled.

Once you consider and implement the above-given suggestions, reactivate the email account manually to be able to send and receive emails again.

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