There are several reasons why emails might stop working. To start the troubleshooting process, check the following first:
Your hosting or email hosting plan is active
The domain is registered and activated
The domain has the proper MX records added. For better deliverability, it is recommended to add SPF and DKIM records as well. If your domain is pointing to Hostiner by nameservers, all the required email records are added automatically
You have created the email account
Your email services are enabled
NOTES:
After activation, a domain can take up to 24 hours to start working
Any changes on your domain's DNS records require propagation, which can take up to 24 hours to complete
Email messages can take up to 15 minutes to be delivered
Specific issues
If your email is still not working after ensuring that the previous requisites are met, check the following table for possible reasons and solutions to the most common issues:
Issue | Most common reasons and solutions |
Cannot send or receive emails |
|
Can send but not receive emails |
Check this article for more details: How to Fix the Issue if You are Able to Send but Not Receive Emails |
“Your message wasn't delivered to (address) because the address couldn't be found or is unable to receive mail” error is shown |
|
The email client/plugin doesn’t work, but emails work on Webmail |
|
PHP/SMTP file for sending emails doesn’t work | Double-check the file and make sure the parameters are correct |
Emails are disappearing |
|
If you have tried these solutions and the issue persists, contact our Customer Success team, and we will help you out!