There could be several reasons for issues with Hostinger Email. To start the troubleshooting process, make sure that:
Your hosting or email hosting plan is active
Your domain is registered and activated
The correct Hostinger Email MX records are added to your domain's DNS zone
You have created the email account
Your email services are enabled
NOTES
After activation, a domain can take up to 24 hours to start working
After making any changes in your domain's DNS zone (adding, removing, updating DNS records, etc.), give them up to 24 hours to propagate worldwide 💡
Email messages can take up to 15 minutes to be delivered
Specific Issues
If you've ensured the above-mentioned prerequisites, but your email is still not working, check the table below to learn more about the most common issues, their reasons, and solutions:
Issue | Most common reasons and solutions |
Can't send or receive emails |
|
Can send but can't receive emails |
|
The “Your message wasn't delivered to (address) because the address couldn't be found or is unable to receive mail” error |
|
The email client/plugin doesn’t work, but emails work on Webmail |
|
PHP/SMTP file for sending emails doesn’t work |
|
Emails are disappearing |
|