Customer Service

There are several reasons behind having issues with Hostinger Email. To start the troubleshooting process, check the steps below, and make sure that:

Your hosting or email hosting plan is active

Your domain is <a href="https://www.hostinger.com/domain-checker" rel="nofollow noopener noreferrer" target="_blank">registered</a> and <a href="https://support.hostinger.com/en/articles/4598546-how-to-set-up-my-orders-at-hostinger">activated</a>

The correct <a href="https://support.hostinger.com/en/articles/4407237-where-can-i-find-mx-records">Hostinger Email MX records</a> are added to your domain's DNS zone

1. To ensure proper email deliverability, we also recommend you add <a href="https://support.hostinger.com/en/articles/1583673-how-to-manage-spf-records">SPF</a> and <a href="https://support.hostinger.com/en/articles/4456413-how-to-add-dkim-records-for-hostinger-email">DKIM</a> records
2. If your domain is pointed to Hostiner by nameservers, all the required email records are added automatically

You have <a href="https://support.hostinger.com/en/articles/1583217-how-to-create-and-delete-free-email-accounts-in-hpanel">created</a> the email account

Your email services are <a href="https://support.hostinger.com/en/articles/4456436-how-to-manage-mail-services-at-hostinger">enabled</a>

1. Your hosting or email hosting plan is active
2. Your domain is <a href="https://www.hostinger.com/domain-checker" rel="nofollow noopener noreferrer" target="_blank">registered</a> and <a href="https://support.hostinger.com/en/articles/4598546-how-to-set-up-my-orders-at-hostinger">activated</a>
3. The correct <a href="https://support.hostinger.com/en/articles/4407237-where-can-i-find-mx-records">Hostinger Email MX records</a> are added to your domain's DNS zone
 1. To ensure proper email deliverability, we also recommend you add <a href="https://support.hostinger.com/en/articles/1583673-how-to-manage-spf-records">SPF</a> and <a href="https://support.hostinger.com/en/articles/4456413-how-to-add-dkim-records-for-hostinger-email">DKIM</a> records
 2. If your domain is pointed to Hostiner by nameservers, all the required email records are added automatically
4. You have <a href="https://support.hostinger.com/en/articles/1583217-how-to-create-and-delete-free-email-accounts-in-hpanel">created</a> the email account
5. Your email services are <a href="https://support.hostinger.com/en/articles/4456436-how-to-manage-mail-services-at-hostinger">enabled</a>

After activation, a domain can take up to 24 hours to start working

After making any changes in your domain's DNS zone (adding, removing, updating DNS records, etc.), give them up to 24 hours to <a href="https://support.hostinger.com/en/articles/4146975-what-is-dns-propagation">propagate</a> worldwide 💡

Email messages can take up to 15 minutes to be delivered

- After activation, a domain can take up to 24 hours to start working
- After making any changes in your domain's DNS zone (adding, removing, updating DNS records, etc.), give them up to 24 hours to <a href="https://support.hostinger.com/en/articles/4146975-what-is-dns-propagation">propagate</a> worldwide 💡
- Email messages can take up to 15 minutes to be delivered

If you've ensured the above-mentioned prerequisites are met, but your email is still not working, check the below table to learn more about the most common issues, their reasons, and solutions:

Issue	Most common reasons and solutions
Can't send or receive emails	Email services are disabled Domain/hosting is suspended There is ongoing maintenance for email services
Can send but can't receive emails	MX records of the sender are not correct or pending propagation Email services are disabled Learn more: What to Do if You Can Send but Can’t Receive Emails With Hostinger Email
The “Your message wasn't delivered to (address) because the address couldn't be found or is unable to receive mail” error	Mistyped or inexistent receiver's address; double-check for typos Incorrect MX records on the receiver’s domain; the receiver needs to fix MX records on their side
The email client/plugin doesn’t work, but emails work on Webmail	Incorrect setup parameters used on the email client; configure them by following this guide Email services are disabled
PHP/SMTP file for sending emails doesn’t work	Double-check the file and make sure the parameters are correct
Emails are disappearing	There is an email forwarder active where the option to leave a copy was not selected; change the settings of the forwarder to leave a copy on the server There is an email client set up with POP3; change the configuration to IMAP or make sure to select the option to leave a copy on the server

Specific Issues