If your mail services were disabled automatically:

There are two possible reasons:

  1. Your emails are marked as spam;
  2. You have reached email limits of your hosting plan. You can enable mail services manually, but they will work stable only until the limit is reached again.

Mass mail is strictly prohibited by our Terms Of Service, so if you sent a huge amount of emails at the same time, the mail services get disabled.

As mass mailing is often caused by the malware on the website, we have to disable mail services each time we detect mass mailing - to ensure that messages, really sent by you, reach the recipients without any issues. If your mail services were disabled due to mass mailing, please check your website for malware.

NOTE: Once your account is suspended for mass mail, please contact us directly via Live Support.

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