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Unauthorized Use of Credit or Debit Card
Unauthorized Use of Credit or Debit Card

My credit card was used to buy something in your company

Updated over a week ago

If you notice a charge in your bank account but don't recall using our services or making any recent purchases, rest assured that we will help you resolve this!

When you pay with a credit card or PayPal account, it gets automatically added to your Hostinger account profile for convenient future purchases. It's possible that you made a purchase with us in the past and had auto-renewal enabled. If you have multiple profiles, kindly check all of them to find the corresponding purchase.

Once you login to your account, you will have the option to disable Auto-Renewal or remove a payment method.

What to Do if You Can't Locate the Associated Profile

If you can't recall having a Hostinger account or are unable to find it, we kindly ask that you get in touch with us through the Help Center on your hPanel before considering a chargeback - we are committed to helping you fix any concerns or discrepancies with your payment.

When you contact us, please and provide the following information about the payment:

  • The first six and last four digits of the charged credit card

  • The name of the credit cardholder

  • The amount that has been charged

  • The date of the transaction

This way, we can speed up the process of locating your payment and resolving the issue more efficiently.

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