If you notice a charge in your bank account but don't recall using our services or making any recent purchases, rest assured that we will help you resolve this!
When you pay with a credit card or PayPal account, it gets automatically added to your Hostinger account profile for convenient future purchases. It's possible that you made a purchase with us in the past and had auto-renewal enabled. If you have multiple profiles, kindly check all of them to find the corresponding purchase.
What to Do if You Can't Locate the Associated Profile
If you can't recall having a Hostinger account or are unable to find it, we kindly ask that you get in touch with us through the Help Center on your hPanel before considering a chargeback - we are committed to helping you fix any concerns or discrepancies with your payment.
When you contact us, please and provide the following information about the payment:
The first six and last four digits of the charged credit card
The name of the credit cardholder
The amount that has been charged
The date of the transaction
This way, we can speed up the process of locating your payment and resolving the issue more efficiently.