If you noticed a charge in your bank account, but you don't remember using our services (or doing any recent purchases) - don't worry, our team will sort it out for you!

At Hostinger, if you pay with a credit card or PayPal account, it is added to your Hostinger profile automatically, to ease future purchases for you. So most likely you made a purchase with us some time ago and had an auto-renewal enabled. If you have several profiles, kindly check them all.

NOTES:

What to do if you cannot find the profile where the charge was done?

If you don't remember having any (additional) accounts at Hostinger or cannot find them, no worries - just contact our Customer Success team and provide the following information about the payment:

  • First six and last four digits of the credit card that was charged

  • Credit cardholder name

  • The amount that you have been charged

  • The exact date of the transaction

With this information, our team will be able to locate your payment 💪

NOTE:

  • Please, do not request the chargeback before contacting our team, our reply time is really fast!

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