Hostinger

We are truly sorry to hear that you are considering refunding your services.

Before initiating the refund process, we recommend downloading all the necessary data since your services will be canceled as soon as you submit the refund request. Your files, databases, and emails will be deleted permanently. Learn more:

- <a href="https://support.hostinger.com/en/articles/5981435-how-to-download-backups-at-hostinger">How to Download Backups of Files and Databases</a>
- <a href="https://www.hostinger.com/tutorials/how-to-backup-your-emails" rel="nofollow noopener noreferrer" target="_blank">How to Get Email Backups</a>

Once you download all the data you want to keep, navigate to the <a href="https://hpanel.hostinger.com/paid-invoices" rel="nofollow noopener noreferrer" target="_blank">List of Paid Invoices</a> on your hPanel, where you will find all the invoices for the last 30 days.

If the invoice is <a href="https://www.hostinger.com/refund-policy" rel="nofollow noopener noreferrer" target="_blank">refundable</a>, you'll find the Refund button:

The list of paid invoices showing the Refund button

You can also click on the downward arrow to see the invoice details. If the service has auto-renewal enabled, you can <a href="https://support.hostinger.com/en/articles/1583234-how-to-stop-auto-renewal">disable the auto-renewal</a> or proceed with the refund.

If the refund button is missing, it means that the invoice is not eligible for a refund as per our <a href="https://www.hostinger.com/refund-policy" rel="nofollow noopener noreferrer" target="_blank">Refund Policy</a>.

Confirm refundable services, mark the checkbox below to confirm you understand that related data will be permanently lost, and click on Next:

You may choose whether you want to get funds back to your <a href="https://support.hostinger.com/en/articles/4334278-how-to-use-hostinger-balance">Hostinger Balance</a> or the original payment method:

Once you select the preferred refund payment method, click on Next:

Finally, review your refund request and click on Submit request. You will shortly receive an email confirmation. To check the refund status at any time, navigate to the <a href="https://hpanel.hostinger.com/billing/" rel="nofollow noopener noreferrer" target="_blank">Billing</a> → Payment History section:

The Payment History section showing the recently refunded invoice with status Refund requested

After the email confirmation, you will receive the refund in a few hours or up to a few days, depending on the <a href="https://support.hostinger.com/en/articles/7845630-how-long-does-a-refund-take">payment method</a> used for the purchase.

Products purchased using cryptocurrencies, tokens, or digital assets are not refundable

The refund request is not reversible: all files, databases, emails, and any configuration are permanently lost; if you change your mind after requesting the refund, you will need to purchase a new service and restore the backups

Backups of websites created with <a href="https://support.hostinger.com/en/articles/6436203-website-builder-how-to-create-and-restore-website-backups">Hostinger Website Builder</a> cannot be downloaded

If your original payment method does not support direct refunds, we will require you to provide the details of an alternative refund method

- Products purchased using cryptocurrencies, tokens, or digital assets are not refundable
- The refund request is not reversible: all files, databases, emails, and any configuration are permanently lost; if you change your mind after requesting the refund, you will need to purchase a new service and restore the backups
- Backups of websites created with <a href="https://support.hostinger.com/en/articles/6436203-website-builder-how-to-create-and-restore-website-backups">Hostinger Website Builder</a> cannot be downloaded
- If your original payment method does not support direct refunds, we will require you to provide the details of an alternative refund method

Hostinger Balance	Original Payment Method
Receive the funds to your Hostinger Balance instantly Can be used as credit for Hostinger purchases Supports all payment methods except for Coingate (crypto) Refunds to Hostinger Balance are irreversible, i.e., they can't be refunded to the original payment method once refunded to the balance	Receive the funds to your original payment method It takes time depending on the payment method used: the time varies from a couple of hours to several business days or, in some rare cases, even longer

Find the Invoice to Refund

Confirm Refundable Services

Select the Refund Method

Submit the Request