We are truly sorry to hear that you are considering refunding your services.
Once you download all the information you need, you may proceed with the refund request by navigating to the List of Paid Invoices on your hPanel, where you will find all the invoices of the last 30 days.
If the invoice is refundable per our Refund Policy, the Refund button will appear:
You can also click on the downward arrow to see the invoice details. If the service has auto-renewal enabled, you'll be able to disable the auto-renewal or proceed with the refund.
Next, you'll find the list of invoice items. Select the services you wish to refund and click on Continue:
If applicable, you'll encounter a notice stating that your data will be lost upon submitting a refund request. After reading this notice, confirm by checking the verification mark and click on Continue. In the next steps, provide any additional information if asked and click on Submit. Finally, proceed to click on Request Refund and your request will be completed.
You will shortly receive an email confirmation. To check the refund status at any time, navigate to the Billing → Payment History section:
After the email confirmation, you will receive the refund after a few hours up to a few days, depending on the payment method used for the purchase.
Products purchased using cryptocurrencies, tokens, or digital assets are not refundable
The refund request is not reversible: all files, databases, emails, and any configuration are permanently lost; if you change your mind after requesting the refund, you will need to purchase a new service and restore the backups
Backups of websites created with Hostinger Website Builder cannot be downloaded