We are truly sorry to hear that you are considering refunding your services.

Once you download all the information you need, you may proceed with the refund request

To initiate an automated refund process, go to your List of Paid Invoices. It will contain all the invoices that have been paid within the last 30 days. Find the invoice for the service you wish to refund, and click on Refund:

You can also click on the downward arrow to see the invoice details. If the invoice is refundable and the service has auto-renewal enabled, you'll be able to disable the auto-renewal or proceed with the refund.

Next, you'll find the list of invoice items. Select the services you wish to refund and click on Continue:

You'll be presented with a note that your data will be lost after submitting a refund request. After reading it, check the verification mark and click on Continue:

In the following step, specify the reason for your refund request and click on Submit. Finally, click on Request refund and confirm it.

And that's it – you will shortly receive an email confirmation. You may check the refund status in the Billing → Payment History section:

If the automated option is not available, please get in touch with our Customer Success team, and we will help you out.

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