How to Get a Refund

Requesting a refund for services and products purchased at Hostinger

Ixanar U. avatar
Written by Ixanar U.
Updated over a week ago

We are truly sorry to hear that you are considering refunding your services.

Before initiating the refund process, we recommend you download all the necessary data since your services will be canceled as soon as you submit the refund request. Your files, databases, and emails will be deleted permanently. Learn more:

Once you download all the information you need, you may proceed with the refund request

Automated Refund Request

To initiate an automated refund process, go to your List of Paid Invoices. It will contain all the invoices that have been paid within the last 30 days. Find the invoice for the service you wish to refund, and click on Refund:

The list of paid invoices showing the Refund button

You can also click on the downward arrow to see the invoice details. If the invoice is refundable and the service has auto-renewal enabled, you'll be able to disable the auto-renewal or proceed with the refund.

Some refundable services may not appear on this list; in this case, please create a manual refund request 💡

Next, you'll find the list of invoice items. Select the services you wish to refund and click on Continue:

The refundable services list detailing the invoice items and which can be refunded

You'll be presented with a note that your data will be lost after submitting a refund request. After reading it, check the verification mark and click on Continue:

The data loss warning showing to select the checkmark before proceeding

In the following step, specify the reason for your refund request and click on Submit. Finally, click on Request refund and confirm it.

And that's it – you will shortly receive an email confirmation. You may check the refund status in the Billing Payment History section:

The Payment History section showing the recently refunded invoice with status Refund requested

Manual Refund Request

If the automated option is not available, please get in touch with our Customer Success team, and we will help you out.


  • The refund request is not reversible: all files, databases, emails, and any configuration are permanently lost; if you change your mind after requesting the refund, you'd need to purchase a new service and restore the backups

  • Backups of websites created with Hostinger Website Builder cannot be downloaded

  • To check if services are refundable, refer to our Refund Policy

  • Products purchased using cryptocurrencies, tokens, or digital assets are not refundable

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