We are truly sorry to hear that you are considering refunding your services.
Before initiating the refund process, we recommend you download all the necessary data since your services will be canceled as soon as you submit the refund request. Your files, databases, and emails will be deleted permanently. Learn more:
Once you download all the information you need, you may proceed with the refund request
Automated Refund Request
To initiate an automated refund process, go to your List of Paid Invoices. It will contain all the invoices that have been paid within the last 30 days. Find the invoice for the service you wish to refund, and click on Refund:
You can also click on the downward arrow to see the invoice details. If the invoice is refundable and the service has auto-renewal enabled, you'll be able to disable the auto-renewal or proceed with the refund.
Some refundable services may not appear on this list; in this case, please create a manual refund request 💡
Next, you'll find the list of invoice items. Select the services you wish to refund and click on Continue:
You'll be presented with a note that your data will be lost after submitting a refund request. After reading it, check the verification mark and click on Continue:
In the following step, specify the reason for your refund request and click on Submit. Finally, click on Request refund and confirm it.
And that's it – you will shortly receive an email confirmation. You may check the refund status in the Billing → Payment History section:
Manual Refund Request
If the automated option is not available, please get in touch with our Customer Success team, and we will help you out.
NOTES
The refund request is not reversible: all files, databases, emails, and any configuration are permanently lost; if you change your mind after requesting the refund, you'd need to purchase a new service and restore the backups
Backups of websites created with Hostinger Website Builder cannot be downloaded
To check if services are refundable, refer to our Refund Policy
Products purchased using cryptocurrencies, tokens, or digital assets are not refundable