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How to Fix a Failed Lifetime SSL Installation
How to Fix a Failed Lifetime SSL Installation

Fixing Lifetime SSL installation issue: Failed status

Updated over a week ago

As soon as you add a website, subdomain, or parked domain to your Web or Cloud hosting plan, an SSL is automatically installed for it. This process can take 1-2 hours to complete and for the SSL to appear as active.

If you check the SSL on your hPanel during that time, it may appear with a Failed status:

The Lifetime SSL status apperaing as Failed

In that case, the certificate will try to reinstall automatically. If more than two hours have passed and the installation still appears as failed, there are a few things you can check in order to fix it.

Step 1 - Verify that Your Domain is Pointing to Hostinger

If the domain is not pointing to Hostinger or the propagation is still in progress, you will find a message indicating it in the same SSL section, along with a link to the following guide: How to Point your Domain to Hostinger.

Once your domain is pointing, the SSL will be correctly installed in 24 hours or less.

CDN Proxy

If you are using a CDN, such as Cloudflare, make sure to temporarily set the A record to DNS only while the SSL installation is completed. You can set it back to Proxied once Lifetime SSL is active.

Step 2 - Check for Conflicting or Missing Records

AAAA Records

If your domain uses an A record (IPv4), and you do not require AAAA records (IPv6), go to your domain's DNS zone and look for any AAAA record.

Make a backup of the record, for example, by saving it to a text file, then remove it. Wait up to 24 hours for this change to propagate and proceed to the next step.

CAA Records

Make sure your domain has all the required CAA records - you can check the values in the following guide: How to Manage CAA Records.

Step 3 - Reinstall the Certificate

Once you have completed the previous steps, retry the installation by clicking on the options button (⋮) Reinstall:

The Lifetime SSL options indicating how to reinstall the certificate

If the domain is correctly set up, the SSL will be active in a few minutes after reinstalling. While HTTPS is forced by default, you can check it and force it manually if needed.

If you're still having trouble, try this detailed SSL Certification Guide 💡

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