This procedure applies only to users in Indonesia with a valid Taxpayer Identification Number (NPWP). Users in other countries can refer to this guide: How to download invoices.
You can submit an e-tax invoice request automatically through hPanel by following these steps:
Preparations
Before starting the process, ensure the following:
The invoice for the related service is fully paid.
The address and company name match the details registered in your NPWP, as these will be used to issue the e-Faktur. If needed, you can update them.
Once you've verified the information above, proceed with the request.
Initiate the Request
Log in to your Hostinger account where the order that requiring the tax invoice was made. Navigate to the Billings → Payment History section and click on the arrow (❯) next to the invoice:
In the Payment Details section, scroll down and click Request on the Request e-Faktur section:
Enter the NPWP number and click on Request.
Now, all you need to do is wait for the request to be processed. Once it's ready, you can download the issued e-Faktur from the same page.
Notes
Requests are processed during the following hours: Monday to Friday, 8:00–17:00 WIB (UTC+7).
E-Faktur invoices can only be issued by the 10th of the month following your payment.