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What is Hostinger Refund Policy?
What is Hostinger Refund Policy?

Application of the 30-day money-back guarantee on hosting services

Updated over a week ago

We are sorry that you are considering refunding your services. For a step-by-step guide to the refund process, refer to this guide: How to Get a Refund.

You can consult the full Refund Policy, including a detailed list of refundable and non-refundable TLDs and information about chargebacks here:

The main points are summarized below:

What is Included in The 30-Day Money-Back Guarantee?

The following services can be refunded within 30 days of purchase, if paid with any method other than cryptocurrency:

  • New purchases and renewals of Web, Cloud, KVM VPS, and Game Panel hosting plans

  • Hostinger Email - new purchases, renewals, and upgrades

  • Titan Email - new purchases, renewals and upgrades

  • Upgrades of Web or Cloud hosting plans

Non-Refundable Services

The following services are not eligible for refunds:

  • Domain name renewals

  • Completed domain transfers

  • Domain redemption fees

  • Domain name registrations for most country-code TLDs (for example, .uk,, .in,, .fr, .lt, .ca,, .us, among others)

    • Except .br, and domains, which are refundable within 7 days of registration

  • Google Workspace Email

  • Upgrades for KVM VPS and Game Panel hosting

  • Any purchases made with cryptocurrencies, tokens or digital assets

As well as any canceled services failing to comply with our Terms of Service.

Special Refund Terms

Some services have specific refund conditions due to registrar or payment gateway limitations:

  • New domain name registrations for most general TLDs (for example, .com, .net, .org, etc.) are refundable within 96 hours

  • If your refunded plan included a free domain, we may deduct the price of the domain. In that case, you will keep ownership of the domain for the rest of the billing period

  • Domain name transfers can be refunded if unsuccessful and the refund is requested within 96 hours. For .br,, and domains, transfers are refundable within 7 days

  • Purchases made using the Multibanco or GCash payment methods are only refundable to Hostinger Balance

  • Partial refunds are not supported for payments made with VTC Pay

Hostinger Balance Refunds

Once a refund to Hostinger Balance is initiated, it can no longer be refunded to a different payment source.


  • As soon as a refund is processed, the associated services are canceled automatically and will stop working

  • Some payment sources do not allow direct refunds; in that case, we will require you to provide further information regarding an alternative payment method

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