Firstly, you will need to access your Backups option under the Files section in your control panel:

Once you click on it, you will be presented with all the backups that were made for both your files and databases. Make sure to click Prepare Backup for Download for both of them.

It will be divided into 2 categories (MySQL Database and Website Files), you will need both if you have a Wordpress website or other CMS that uses a local database connection.

Note that it might take up to 30 minutes to generate it. Once it is done, you will see a blue button Download:

Congratulations! Now you can download your files and database backups!


  • If you feel like the backup is too old, feel free to click on Generate a New Backup.
  • You can generate a new backup once every 24 hours.
  • Detailed information about backup procedures can be found in this backup article.
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