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Website Builder: How to accept appointments
Website Builder: How to accept appointments

Let your clients make appointments with the help of Hostinger Website Builder

Updated over 3 months ago

If you use Hostinger Website Builder and want to accept appointments, follow the instructions below 👇

Enabling appointments

Within the builder, click on the ellipsis button on the left sidebar and select Appointments from the settings list:

The appointments settings in Hostinger Website Builder

Once you land in the store management area, make sure you're in the Appointments section and click on Enable appointments:

The button "Enable appointments" in Hostinger Website Builder's store management area

In the section Your availability, specify your working hours by clicking on Edit availability. There, you can either select time slots from the dropdown or insert the time manually. You may also click on Block time to block out specific dates when your schedule differs from your regular hours:

In the calendar below, you will find all the time slots booked by your customers.

The availability and time slots apply to all products and services. In other words, it's not possible to set different availability and time slots for different products or services 💡

Creating an appointment

To create a product to book:

  1. In the store management area, go to the Products section and click on Add product

  2. Choose the product type: appointment.

  3. Optional – Upload product images.

  4. Enter the product title — it's automatically used as the meta title of the product page.

  5. Optional – Enter the product subtitle, add a product ribbon and/or product description

  6. Make sure the Add to bag button is enabled.

  7. For the price type, select Amount or Free; the free option allows your clients to reserve specific time slots without payment.

    1. If you select Amount, specify the price: it can't be discretionary or set to zero.

    2. The minimum product price is 1 USD, or its equivalent in other currencies.

    3. Optional – Specify the discount price.

  8. Optional – Assign a product to a category.

  9. In the section Time and place, specify the location and duration of your event; the minimum duration is 15 minutes.

  10. Optional – In the section Appointment conditions, set the minimum notice; e.g., if you need three days (from now) to prepare for an event, a client won't be able to book the event for tomorrow.

  11. In the section Your availability, double-check if your business hours are set correctly.

  12. Save the product.

Once you create a product, the product page is created automatically. To display products on your website, use product sections.

Canceling an appointment

Only unpaid and unfulfilled appointments can be canceled. If your client had already paid, issue a refund first.

Time slots

Depending on the appointment duration (the minimum duration is 15 minutes), available time slots are displayed in the calendar for your clients. Time slots do not overlap and are dedicated for one-time use, meaning that one time slot is dedicated to one client.

For example, if you sell 30-minute online consultations and your working hours are 9-5, the client will be able to choose from the following time slots:

  • 9:00–9:30, 9:30–10:00

  • 10:00–10:30, 10:30–11:00

  • 11:00–11:30, 11:30–12:00, etc.

Time zones

Your specified working hours are set based on the timezone of your device. When it comes to your clients, available time slots are displayed based on their time zones.

For example, if you're located in London and have a free time slot on Feb. 1, 10 AM (UTC), your potential client from Chicago will see it available on Feb. 1, 4 AM (UTC-6).

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