Option 1 - Restore the site for a certain date in the active hosting account

Firstly, you will need to access your Backups option under the Files section in your control panel:

Once you click on it, you will be presented with all the types of backups that were made.

It will be divided into 2 categories (MySQL database and Website files), you will need both if you have a WordPress website or other CMS that uses a local database connection.

Restoring files

Click on Restore files, select the date, and click on Show files. It will load all your content from that date.

Navigate through de folders and select which one you want to restore and click on Restore files, the system will start the process and send a notification once it's done:

  • select public_html to restore your whole website
  • If you are restoring a subdomain, make sure to select the subdomain folder

Restoring database


Click on Restore database, then select the database that you want to restore and click on Show databases:

Scroll down and you'll be able to see all available backup dates from that database, select your desired date and click on Restore, the system will start the process and send a notification once it's done.

Done, your site has been successfully restored! To see the changes, you may need to clear the browser cache and local DNS cache.

Option 2 - Restore to a new hosting account

If the old account is no longer active, but you have backups, the list of actions for you will look like this:

  1. Save a backup copy for the desired date.
  2. Activate a new hosting plan.
  3. Upload the backup file with File Manager or FileZilla.
  4. If the site has used a database (it is necessary for the work of such popular CMS as WordPress, Joomla, OpenCart), then create a new database and import a copy of the database from the backup. After that, you will only need to connect the database in the configuration file of your site. If the site displays an "Error establishing database connection", make sure to check this article.

Done, your site has been successfully restored! To see the changes, you may need to clear the browser cache and local DNS cache.

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